Privacy Policy

We respect your privacy and handle personal information with care. This policy explains what information we collect, why we collect it, how it may be used and disclosed, and how you can ask to access or correct it.

We aim to handle personal information consistently with applicable Australian privacy law, including the Australian Privacy Principles where they apply to us.

Identity and contact details, including your name, email address, telephone number, billing or delivery address and emergency contact details.

Booking, attendance and purchase information, including the classes, sessions, workshops, books or digital materials you purchase.

Payment and transaction information. Card details are generally collected and processed by our payment provider rather than stored by us.

Health or sensitive information you choose to provide, such as injuries, pregnancy, medical conditions, accessibility needs or information relevant to safe participation.

Communications with us, including enquiries, feedback, testimonials, complaints and information shared during private sessions.

Online class information, including your display name, image, voice, chat messages and participation where an online session is recorded.

Website and device information, such as IP address, browser type, pages visited, referral source and cookie or analytics data.

Marketing preferences and consent records.

We may collect information directly from you when you visit the website, make a purchase, complete a form, book or attend a service, join an online session, subscribe to emails or contact us. We may also receive information from service providers that help us operate, such as booking, payment, email, website-hosting, video-conferencing and delivery providers.

To respond to enquiries and provide yoga classes, private sessions, workshops, mentoring, recordings, books and related services.

To process bookings, payments, deliveries, refunds and account credits.

To support safe participation and respond appropriately if a health or safety concern arises.

To communicate operational information, including confirmations, access links, schedule changes and expiry reminders.

To improve our website, offerings and customer experience.

To send marketing where you have consented or where otherwise permitted by law. You may unsubscribe at any time.

To meet legal, accounting, insurance, safety and record-keeping obligations and to establish, exercise or defend legal claims.

We collect health or other sensitive information only when it is reasonably needed for safe participation or the service requested, and with your consent or as otherwise permitted by law. Please provide only information relevant to your participation. This information is used for safety and service delivery and is not used for unrelated marketing.

Payments may be processed by a third-party payment provider such as Stripe. We generally do not receive or retain complete payment-card details. The provider handles payment information under its own privacy terms and security practices.

We may disclose necessary information to trusted providers that help us deliver our services, including website and hosting providers, booking and calendar platforms, payment processors, email-marketing platforms, Zoom or another video-conferencing provider, cloud storage and file-hosting services, delivery carriers, accountants, insurers, professional advisers and technology support providers.

We may also disclose information where required or authorised by law, in an emergency involving health or safety, or with your consent. We do not sell personal information.

Some technology providers may store or process information outside Australia, including in the United States or other countries in which their systems or subcontractors operate. Overseas privacy protections may differ from Australian protections. We take reasonable steps when selecting and using providers, but their handling is also governed by their own privacy terms.

Online sessions may be recorded when this is disclosed before or at booking. Depending on the session layout, a recording may capture participants’ names, images, voices, chat contributions or other participation. The separate Online Class and Recording Consent explains the choices available to participants and the permitted use of recordings.

Our website may use cookies and similar technologies needed for site operation, security, preferences, analytics, embedded content or marketing. Browser settings can be used to block or delete cookies, although some features may then work differently. Where required, we will request cookie consent through the website.

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure.

We retain information only for as long as reasonably needed for the purposes described in this policy, including service, legal, tax, insurance and dispute-resolution requirements. When information is no longer required, we take reasonable steps to delete it or de-identify it.

You may ask to access personal information we hold about you or request a correction by emailing satnaam@adinampreetyoga.com. We may need to verify your identity. If an applicable law permits us to refuse a request, we will explain the reason where required.

Please send privacy questions or complaints to satnaam@adinampreetyoga.com. We will acknowledge and investigate a complaint within a reasonable period. If you are not satisfied and the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner.

We may update this policy when our practices, services or legal obligations change. The current version will be published on the website with its effective date.